Privacy Policy

Last updated: October 17, 2026

CharmCraft ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit getcharmcraft.com or place an order, how we use it, and the choices you have. If you have questions, email us at support@getcharmcraft.com.

Information we collect

  • Order and contact information: your name, email address, shipping and billing address, phone number (if provided) and the items you order.
  • Artwork and design notes: any files, images, logos or instructions you upload or email to us for your custom order.
  • Payment information: payments are processed securely by our payment providers. We do not view or store your full payment card number.
  • Communications: messages and inquiries you send us by email or through our contact form.
  • Device and usage information: details such as your browser type, IP address, time zone, pages viewed and how you interacted with our store, collected through cookies and similar technologies.

How we use your information

  • To process, produce and ship your order, including preparing your free digital mockup.
  • To communicate with you about your order, mockups, revisions, tracking updates and support requests.
  • To screen orders for potential risk or fraud and keep our store secure.
  • To improve our website, products and customer experience.
  • To send you marketing emails only if you have opted in. You can unsubscribe at any time using the link in any promotional email.

Your custom artwork

Artwork you submit is used exclusively to prepare your mockup and produce your order. We never sell or resell your designs, and we do not feature customer designs in marketing without permission.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers that help us operate our store and fulfill your order:

  • Our e-commerce platform (Shopify) and encrypted payment processors.
  • Our production workshop and shipping carriers that manufacture and deliver your order.
  • Email, analytics and customer review tools used to support our store.

We may also disclose information when required to comply with applicable laws, regulations, or valid legal requests, or to protect our rights and the safety of our customers.

Cookies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences and understand how visitors use our website. You can manage or disable cookies through your browser settings, though some store features may not function properly without them.

Data retention

We retain your order and contact information for as long as necessary to fulfill your order, provide after-sales support (such as remakes or refunds), and comply with legal, tax and accounting obligations. Custom artwork files are kept only for order fulfillment, quality verification and reorder support unless you ask us to delete them sooner.

Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, portability of, or deletion of the personal information we hold about you, or to opt out of certain processing. You can also manage data sharing preferences on our Your Privacy Choices page. To exercise any of your privacy rights, please contact us using the details below. We may need to verify your identity before completing your request.

International transfers

Because we ship worldwide to 44 countries and operate using global e-commerce infrastructure, your information may be transferred to, stored and processed outside the country where you reside, including in Vietnam, the United States, Canada and the European Economic Area, with appropriate safeguards in place.

Security

We take reasonable technical and organizational measures to protect your personal information, including encrypted checkout. While no method of transmission over the internet is 100% secure, we work continuously to safeguard your data.

Children's privacy

Our store is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The updated version will be posted on this page with the revised "Last updated" date.

Contact us

For questions about our privacy practices, this Privacy Policy, or to exercise your privacy rights, please contact our data controller: