From your idea to your doorstep
Every custom CharmCraft piece is made to order, just for you. Here's what to expect from the moment you check out to the day your package arrives.
Order timeline
- Step 1 - Order placed: upload your artwork on the product page and complete checkout.
- Step 2 - Free mockup (typically 24-48 hours): our designers email you a digital mockup of your design.
- Step 3 - Revisions (as needed): request free changes until you're happy. The faster you reply, the faster we can move forward.
- Step 4 - Production (about 5-7 business days): production starts once you approve your mockup.
- Step 5 - Quality check: your items are checked against your approved mockup before they're packed.
- Step 6 - Tracked shipping (about 5-8 business days): your order ships with tracking to your address.
Need it by a certain date? Tell us in your order notes or email support@getcharmcraft.com before ordering, and we'll let you know what's realistic. Remember that the clock for production starts when your mockup is approved, so quick replies help keep things on schedule.
Ready-made items
Our ready-made keychains, shoe charms, bag charms and morale patches don't need a mockup or custom production, so they're typically on their way sooner. Shipping times after dispatch are the same as for custom orders.
Where we ship
We ship worldwide to 44 countries. The full list of available destinations is shown at checkout when you enter your address. If your country isn't listed, email us and we'll let you know if we can help.
Shipping rates
Tracked delivery starts at $6.99. Your exact shipping cost is calculated at checkout based on your destination and order.
Tracking your order
- Once your order ships, you'll receive an email with your tracking number and link.
- Tracking updates may take a day or two to appear after dispatch.
- If your tracking hasn't updated for several days, or your package seems stuck, contact us and we'll look into it.
Customs, duties and taxes
For international orders, your country may charge import duties or taxes when your package arrives. These fees are set by local authorities and aren't controlled by us. Unless stated otherwise at checkout, they are the responsibility of the recipient.
Please double-check your address
Make sure your shipping address is complete and correct at checkout, including apartment numbers and postal codes. If you spot a mistake, email us as soon as possible. We can usually update it before your order ships.
Delays
Most orders arrive right on schedule, but holidays, weather and carrier or customs delays can occasionally add time. We'll always do our best to keep you updated and help if anything goes wrong.
Questions?
Email support@getcharmcraft.com with your order number and we'll be happy to help. You can also read our Shipping Policy and FAQ.